One of the main reasons I traded in my BMW for a Jeep was the poor service at BMW of Austin, who was incapable of delivering acceptable service, let alone service befitting a luxury car dealer. Needless to say, I was a bit skeptical when I took my Grand Cherokee in today for an oil change and tire rotation. I remained skeptical even when I saw the "Express Lane" sign for oil changes. Well, I was pleasantly surprised. Shortly after pulling in, Clay greeted me and arranged for my car to be taken back for service. Clay told me that the service might take 45 minutes because of the need for tire rotation as well. Well, in just about 20 minutes, one of the technicians, Brian, brought my Grand Cherokee back around. With the coupon available through Jeep, I got an oil change with semi-synthetic oil and a tire rotation for not much more than a conventional oil change from an oil change chain. Granted, Covert doesn't have the "service lounge" that the BMW dealer has. But when they get your car in and out in less than 30 minutes for routine service, having a clean restroom, snack machines, a water fountain, and Wi-Fi is more than ample for me. Both the sales and service departments at Covert make me glad that I've returned to being a Covert customer and a Jeep owner.
I purchased a Jeep Wrangler about a month ago and I had a great experience. I worked with Bart Gunkel and Chris Crawford. The sales process was laid back. I emailed the sales team before going to the dealership to let them know what I was looking for. Bart responded and gave me pricing information and options before I ever visited the dealership. I really liked this since I didn't want to feel rushed in person. When I visited the dealership, they only had a hard top on the lot in the color I wanted so they swapped the hard top for a new premium soft top and adjusted the sales price accordingly. I decided to add remote start and side rails and that process was made easy by Chris Crawford. I dropped off the car a few days after buying it, he gave me a loaner for the day, then he sent me text messages throughout the day with status updates. I picked up my jeep at the end of the day and was on my way. Chris told me to hold on to his cell phone number and to call him directly if I ever need anything. I would recommend Bart and Chris to anyone. Thanks, Brett
I purchased my new 2016 Jeep Grand Cherokee Overland High Altitude 4x4 from Covert and am very happy with how I was treated and the process. I'm a fairly straight forward buyer as I do a lot of up front research, and I take forever, but then when I know exactly what I want and how much I'm willing to pay, I look for a dealer that will give a straight yes or no and do the deal. I negotiated two back and forth emails with Bart after I found a unit I liked on the Covert lot. He gave a "best price", I countered with my best bottom line, he said "let's do it". I came in that evening and closed the deal with Dwight and drove it out. Less than an hour in and out. They took a personal check for the entire purchase price, and the paperwork guy didn't hassle me trying to sell extras. The only glitch was my USAA Certificate which should have given an additional $500 off my best price wouldn't key into the software system. I don't blame Covert for that, as it was a Chrysler issue. I told them I'll just deal with that on the back end. After emailing Chrysler all my paperwork they honored the Certificate and mailed me a check. This is my first Jeep after being a Chevy Truck driver forever. I like the Grand Cherokee. It's the perfect combination of practicality and luxury without being showy or pretentious. Better than a Range Rover but $30K less.
Had they pleasure of dealing with a contaminated DeF tank . Let's just say I was not happy having to deal with this. But on the positive note there is something to say about exceptional customer service when dealing with Something your not happy with and that's exactly what I got from Alan Dickens. He was very helpful and I appreciated his honesty. If you need service done and don't want to be pushed around go see Alan.
I went in to look for a car and had in mind what I wanted. Tom met me at the door, and I'm glad he did! We were planning to walk to lot, look for some options, see what we wanted. Tom brought us inside and said simply "what do you want and what is your goal." We told him, and we sat down with him and he showed me what he had that we wanted, as well as what he could get from other Coverts as a trade if necessary. He was extremely knowledgable and very helpful. 3 hours later we drove out of there in a brand new Jeep Cherokee Trailhawk. I'm thankful for all the individuals who helped us as they made sure to help us get what I wanted. I did not want a Cherokee, not a grand Cherokee, ONLY the Trailhawk verszion and they knew that and did not try to sell us anything else. They had EXACTLY what I was looking for. Donnie and Mark in finance helped us execute paperwork flawlessly and had us in and out. This was a great experience and I highly recommend them to anyone looking for a car!